Headquartered in Singapore, with a strong footprint in Australia, Hong Kong, India, Japan, Korea, Malaysia and New Zealand, Arkadin’s well-placed local offices ensure that you receive unrivalled support and expertise, and that your unique local needs are handled by our unique local teams.
No, with ArkadinAnytime, you never need to pre-book your conference calls. Once your account has been created, simply invite your participants to the meeting and provide your access number, participant PIN code, and the date and time of your call.
If a participant has forgotten the PIN code or fails to enter one when prompted, he/she will automatically be connected to a customer service operator who will place the participant into the correct conference upon verification.
We discourage the practice of sharing accounts for a few reasons. Charges may be incorrectly allocated to you when you did not use the service. Also, multiple hosts may schedule separate calls at the same time using the same account details which will cause confusion and wasted time. If other colleagues need conferencing services, we would recommend that they obtain their own account. There is no extra charge for setting up additional users.
By using Arkadin’s mute feature you will be sure to block out any background noise, static or possible “hold music” that comes from your line. Your phone mute feature may or may not block static or hold music.
Yes, although there is a small charge made for this equivalent to another person joining the conference. Only a moderator (dialed in with a moderator PIN) can record a call. You can also dial *0 during your call for customer service assistance. Full details on how to record and playback a previously recorded conference can be found in the ArkadinAnytime User Guide.
The main difference between being a moderator (logging in with a moderator PIN) and being a regular attendee (participant PIN) is the different functions you can access within the conference (details below).
To conduct an audio conference all you have to do is pick up the phone and dial in, using the telephone number and PIN code that you have been provided. You can dial in from any telephone, mobile or audio conferencing unit at any time, anywhere in the world. Arkadin’s conferencing services are available 24 hours a day, 365 days a year.